12 months
15 Units of Competency
Blended delivery
Payment plans available
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Nationally Recognised
ABOUT THE QUALIFICATION
CHC33021 Certificate III in Individual Support
The CHC33021 Certificate III in Individual Support is your pathway into a rewarding career where you can make a real difference in people’s lives. You’ll gain hands-on skills to provide safe, person-centred care for older people, individuals with disability, or those needing daily support. Learn how to follow individualised plans, work safely, support daily living needs and communicate effectively as part of a care team. Through both theory and practical, you’ll develop the skills to deliver care and support that respects the dignity and needs of people.
Upon completion, graduates will hold a nationally recognised qualification that opens opportunities for employment in ageing, disability or community services – industries where skilled workers are in high demand.
To achieve this qualification, the candidate must have completed at least 120 hours of work as detailed in the Assessment Requirements of the units of competency.
Entry requirements
There are no entry requirements for the CHC33021 Certificate III in Individual Support qualification.
Duration:
12 months
Work placement:
Minimum of 120 hours
Delivery options:
Work-based or blended
Entry requirements:
There are no entry requirements for this qualifications
Suitable for:
New and experienced Educators
Enrolment options:
Traineeship, VET in Schools or Direct Enrolment
Units of Competency
The CHC33021 Certificate III in Individual Support qualification includes 15 units of competency: 9 core units and 6 elective units.
CHCCOM005 Communicate and work in health or community
This unit describes the skills and knowledge required to communicate effectively with clients, colleagues, management and other industry providers.
HLTINF006 Apply basic principles and practices of infection prevention and control
This unit describes the performance outcomes, skills and knowledge required to apply basic infection prevention and control principles in work settings including implementing standard and transmission-based precautions and responding to risks.
CHCDIV001 Work with diverse people
This unit describes the skills and knowledge required to work respectfully with people from diverse social and cultural groups and situations, including Aboriginal and/or Torres Strait Islander people.
CHCLEG001 Work legally and ethically
This unit describes the skills and knowledge required to identify and work within the legal and ethical frameworks that apply to an individual job role.
HLTWHS002 Follow safe work practices for direct client care
This unit describes the skills and knowledge required for a worker to participate in safe work practices to ensure their own health and safety, and that of others in work environments that involve caring directly for clients. It has a focus on maintaining safety of the worker, the people being supported and other community members.
CHCCCS031 Provide individualised support
This unit describes the performance outcomes, skills and knowledge required to organise, provide and monitor personal support services for a person within the limits established by an individualised plan. The individualised plan refers to the support or service provision plan developed for the person accessing the service and may have different names in different organisations.
CHCCCS038 Facilitate the empowerment of people receiving support
This unit describes the performance outcomes, skills and knowledge required to facilitate the empowerment of people receiving support, and to deliver rights-based services using a person-centred approach. It should be carried out in conjunction with individualised plans.
CHCCCS040 Support independence and wellbeing
This unit describes the skills and knowledge required to provide individualised services in ways that support independence, as well as physical and emotional wellbeing.
CHCCCS041 Recognise healthy body systems
This unit describes the performance outcomes, skills and knowledge required to work with basic information about healthy body systems and the impacts of ageing and disability. It includes recognising and reporting any changes in healthy bodies involving people who are ageing or living with disability. Any identified issues of concern to be reported to the supervisor or professional health staff.
CHCAGE013 Work effectively in aged care
This unit describes the performance outcomes, skills and knowledge required to work effectively in an aged care work context. The unit covers meeting job requirements, complying with organisational requirements and working in an aged care sector context.
CHCDIS020 Work effectively in disability support
This unit describes the performance outcomes, skills and knowledge required to work effectively in a disability support work context. The unit covers meeting job requirements, complying with organisational requirements and working in a disability sector context.
CHCDIS011 Contribute to ongoing skills development using a strengths-based approach
This unit describes the performance outcomes, skills and knowledge required to assist with supporting the ongoing skill development of a person with disability. It involves following and contributing to an established individualised plan and using a positive, strengths-based approach.
CHCDIS012 Support community participation and social inclusion
This unit describes the performance outcomes, skills and knowledge required to assist with supporting people with disability in community participation and social inclusion using a person-centred approach. This involves enabling people to make choices to maximise their participation in various community settings, functions and activities to enhance psychosocial wellbeing and lifestyle in accordance with the person’s needs and preferences.
CHCAGE011 Provide support to people living with dementia
This unit describes the performance outcomes, skills and knowledge required to provide person-centred care and support to people living with dementia. It involves following an established individualised plan.
CHCPAL003 Deliver care services using a palliative approach
This unit describes the performance outcomes, skills and knowledge required to provide care for people with life-limiting illness and those within the normal ageing process using a palliative approach, as well as end-of-life care.
- CHCCOM005 Communicate and work in health or community services
- HLTINF006 Apply basic principles and practices of infection prevention and control
- CHCDIV001 Work with diverse people
- CHCLEG001 Work legally and ethically
- HLTWHS002 Follow safe work practices for direct client care
- CHCCCS031 Provide individualised support
- CHCCCS038 Facilitate the empowerment of people receiving support
- CHCCCS040 Support independence and wellbeing
- CHCCCS041 Recognise healthy body systems
- CHCAGE013 Work effectively in aged care
- CHCDIS020 Work effectively in disability support
- CHCDIS011 Contribute to ongoing skills development using a strengths-based approach
- CHCDIS012 Support community participation and social inclusion
- CHCAGE011 Provide support to people living with dementia
- CHCPAL003 Deliver care services using a palliative approach
Suitability Information
It’s important to make sure a course is the right fit for you before enrolling so you can set yourself up for success from the start. Taking the time to review the entry requirements, study commitments, learning outcomes and work placement expectations helps you understand what’s involved and whether it aligns with your goals, strengths and availability. This ensures you’re confident in your choice, motivated to complete the qualification, and prepared for the type of work or further study it leads to.
Review our suitability information below to find out if the CHC33021 Certificate III in Individual Support is a good option for you.
Common skills required
Personal qualities
Resources required
Considerations
Workplace requirements
Suitability Information
It’s important to make sure a course is the right fit for you before enrolling so you can set yourself up for success from the start. Taking the time to review the entry requirements, study commitments, learning outcomes and work placement expectations helps you understand what’s involved and whether it aligns with your goals, strengths and availability. This ensures you’re confident in your choice, motivated to complete the qualification, and prepared for the type of work or further study it leads to.
Review our suitability information below to find out if the CHC33021 Certificate III in Individual Support is a good option for you.
Common Skills Required
- Apply person-centred strategies to support individuals with everyday tasks in homes, care facilities, or the community.
- Read and interpret care plans, workplace procedures, and basic medical or support documentation.
- Keep clear and accurate records of care, incidents, and communication.
- Communicate respectfully and effectively with clients, families, team members, including during sensitive situations.
- Use simple maths to track meals, fluids, vital signs, and schedules.
Personal Qualities Recommended
- Empathetic and caring – You genuinely care about others’ wellbeing.
- Reliable and trustworthy – You follow routines and safety rules.
- Adaptable – You’re comfortable working in different environments and with diverse needs.
- Team player – You work well with others and take direction.
- Respectful of diversity – You value people’s backgrounds and differences.
- Emotionally resilient – You can handle challenging tasks with professionalism.
- Committed to safety and ethics – You follow health, safety, and privacy guidelines.
Workplace Requirements
- Complete a minimum of 120 hours of work in an appropriate workplace
Resources Required
- Police Check or NDIS Worker Screening Check (as applicable)
- Computer and internet access
Considerations
This qualification may contain content, concepts and scenarios that may be distressing to some. Please consider your personal resilience and any potential emotional triggers when participating in this qualification and in any future employment in this field.
To be prepared for this course, we recommend that you have:
- Reasonable Language, Literacy, Numeracy and Digital skills (LLND)
- A computer with fast and reliable internet access
- Technology skills to access and navigate the internet
- The ability to create, open and save electronic files
- Some experience using computer software such as (Microsoft Word, Teams)
- Confidence to work independently
- You will be asked to complete a Language, Literacy, Numeracy & Digital (LLND) skills assessment to create your individualised learning plan and ensure your LLND skills will meet the requirements of the course.
Common Skills Required
- Apply person-centred strategies to support individuals with everyday tasks in homes, care facilities, or the community.
- Read and interpret care plans, workplace procedures, and basic medical or support documentation.
- Keep clear and accurate records of care, incidents, and communication.
- Communicate respectfully and effectively with clients, families, team members, including during sensitive situations.
- Use simple maths to track meals, fluids, vital signs, and schedules.
Personal Qualities Recommended
- Empathetic and caring – You genuinely care about others’ wellbeing.
- Reliable and trustworthy – You follow routines and safety rules.
- Adaptable – You’re comfortable working in different environments and with diverse needs.
- Team player – You work well with others and take direction.
- Respectful of diversity – You value people’s backgrounds and differences.
- Emotionally resilient – You can handle challenging tasks with professionalism.
- Committed to safety and ethics – You follow health, safety, and privacy guidelines.
Resources Required
- Police Check or NDIS Worker Screening Check (as applicable)
- Computer and internet access
Workplace Requirements
- Complete a minimum of 120 hours of work in an appropriate workplace
Considerations
This qualification may contain content, concepts and scenarios that may be distressing to some. Please consider your personal resilience and any potential emotional triggers when participating in this qualification and in any future employment in this field.
To be prepared for this course, we recommend that you have:
- Reasonable Language, Literacy, Numeracy and Digital skills (LLND)
- A computer with fast and reliable internet access
- Technology skills to access and navigate the internet
- The ability to create, open and save electronic files
- Some experience using computer software such as (Microsoft Word, Teams)
- Confidence to work independently
- You will be asked to complete a Language, Literacy, Numeracy & Digital (LLND) skills assessment to create your individualised learning plan and ensure your LLND skills will meet the requirements of the course.
Course Fee Information
All course fees are determined by individual eligibility, and availability of Government-subsidised training pathways. You can check your eligibility through our Student Enquiry Form or, if you proceed straight to enrolment, your course fee will be provided to you before we accept your enrolment. All enrolments require a $300 initial payment (this is taken off the total course fee) which is payable within 3 weeks from the acceptance of enrolment. For all remaining fees payable, we offer flexible direct debit payment plan options.
Our full Fee Administration Policy is available in the Student and Employer Handbook.
Non-subsidised course fee:
$5,100
New Entrant Traineeship:
$0*
School Based Traineeship:
$0*
Entitlement Enrolment:
$0 – $1,750*
* This training is subsidised by the NSW Government. Eligibility criteria applies under the NSW Smart and Skilled program.
Studying with KARBEN
Delivery Options
Enrolment Options
Student Support
At KARBEN, we’re committed to helping every learner succeed. Whether you’re studying in the workplace, online, or in person, you’ll have access to a wide range of support designed to keep you on track and confident throughout your learning journey.
Planned contact with Trainers and Assessors
Accessible learning resources
Workshops and skills sessions
Student Mentor support
Literacy and learning support
Feedback and progress updates
Flexible learning options
Practical and work placement support
Employer Support
At KARBEN, we work closely with employers to make training simple, flexible, and effective – supporting both the student and the workplace from enrolment through to completion.
Dedicated Client Services support
Regular communication and progress updates
Onsite visits and support
Tailored training solutions
Flexible delivery options
Access to resources
CHC33021 Certificate III in Individual Support