02 4353 7188

info@kts.edu.au

KARBEN Training Solutions

SIR30216 Certificate III in

Retail
Download the course flyerEnquire Now
12 months
13 Units of Competency
Blended delivery
Payment plans available
Enrol now, start today
Nationally Recognised
ABOUT THE QUALIFICATION

SIR30216 Certificate III in Retail

The Certificate III in Retail is designed for those ready to step into the dynamic world of retail and build practical skills that make a real impact. You’ll learn how to deliver exceptional customer experiences, manage day-to-day store operations, and work confidently with technology and sales systems. This qualification focuses on developing communication, teamwork, and problem-solving abilities that employers value, giving you the confidence to thrive in a fast-paced environment.

Completing this nationally recognised qualification opens doors to a wide range of opportunities, from frontline retail roles to supervisory positions in diverse settings like fashion, supermarkets, specialty stores, and more. Whether you’re starting your career or looking to upskill, this qualification sets you apart in an industry that never stands still.

Entry requirements

There are no entry requirements for the SIR30216 Certificate III in Retail qualification.

Duration:
12 months
Work placement:
There are no minimum hours required for this qualification
Delivery options:
Work-based or blended
Entry requirements:
There are no entry requirements for this qualifications
Suitable for:
New and experienced students
Enrolment options:
l
Traineeship, VET in Schools or Direct Enrolment

Units of Competency

The SIR30216 Certificate III in Retail qualification includes 13 units of competency: 8 core units and 5 elective units.

SIRXIND001 Work effectively in a service environment

This unit describes the performance outcomes, skills and knowledge required to work effectively in the retail environment by integrating knowledge of workplace rights and responsibilities, organisational policies and procedures into daily work activities.

SIRXCOM002 Work effectively in a team

This unit describes the performance outcomes, skills and knowledge required to communicate and work cooperatively with both peer and senior team members to contribute to the achievement of team goals.

SIRXWHS002 Contribute to workplace health and safety

This unit describes the performance outcomes, skills and knowledge required to follow organisational policies and procedures for safe work practice.

SIRXRSK001 Identify and respond to security risks

This unit describes the performance outcomes, skills and knowledge required to identify security risks related to customers, team members, merchandise and money, and take appropriate action, within scope of job role, to eliminate or minimise those risks.

CHCDIV001 Work with diverse people

This unit describes the skills and knowledge required to work respectfully with people from diverse social and cultural groups and situations, including Aboriginal and/or Torres Strait Islander people.

SIRXSLS001 Sell to the retail customer

This unit describes the performance outcomes, skills and knowledge required to deliver quality customer service and sell to retail customers. It requires the ability to determine customer needs, match products and services to their needs, and facilitate a sale.

SIRXSLS002 Follow point-of-sale procedures

This unit describes the performance outcomes, skills and knowledge required to follow point-of-sale work systems, process transactions and complete sales.

SIRXPDK001 Advise on products and services

This unit describes the performance outcomes, skills and knowledge required to develop product and service knowledge and provide information to customers.

SIRXCEG001 Engage the customer

This unit describes the performance outcomes, skills and knowledge required to interact and communicate with a diverse range of customers to assist with basic enquiries and contribute to a service culture.

SIRXCEG003 Build customer relationships and loyalty

This unit describes the performance outcomes, skills and knowledge required to build customer relationships and foster customer loyalty.

SIRXCEG002 Assist with customer difficulties

This unit describes the performance outcomes, skills and knowledge required to solve customer problems and use techniques to deal with customer difficulties.

SIRXCEG008 Manage disrespectful, aggressive or abusive customers

This unit describes the performance outcomes, skills and knowledge required to appropriately and safely manage customers who are disrespectful, aggressive or abusive.

SIRRMER001 Produce visual merchandise displays

This unit describes the performance outcomes, skills and knowledge required to display retail merchandise. It requires the ability to prepare, produce and maintain merchandise displays in accordance with visual merchandising requirements.

SIRRMER002 Merchandise food products*

This unit describes the performance outcomes, skills and knowledge required to prepare and maintain the display of food products.

* additional elective option

SIRRFSA001 Handle food safely in a retail environment*

This unit describes the performance outcomes, skills and knowledge required to handle food safely in the retail environment following organisational food safety procedures and relevant legislation and standard procedures.

* additional elective option

  • SIRXIND001 Work effectively in a service environment
  • SIRXCOM002 Work effectively in a team
  • SIRXWHS002 Contribute to workplace health and safety
  • SIRXRSK001 Identify and respond to security risks
  • CHCDIV001 Work with diverse people
  • SIRXSLS001 Sell to the retail customer
  • SIRXSLS002 Follow point-of-sale procedures
  • SIRXPDK001 Advise on products and services
  • SIRXCEG001 Engage the customer
  • SIRXCEG003 Build customer relationships and loyalty
  • SIRXCEG002 Assist with customer difficulties
  • SIRXCEG008 Manage disrespectful, aggressive or abusive customers
  • SIRRMER001 Produce visual merchandise displays
  • SIRRMER002 Merchandise food products*
  • SIRRFSA001 Handle food safely in a retail environment*

* additional elective option

Suitability Information

It’s important to make sure a course is the right fit for you before enrolling so you can set yourself up for success from the start. Taking the time to review the entry requirements, study commitments, learning outcomes and work placement expectations helps you understand what’s involved and whether it aligns with your goals, strengths and availability. This ensures you’re confident in your choice, motivated to complete the qualification, and prepared for the type of work or further study it leads to.

Review our suitability information below to find out if the SIR30216 Certificate III in Retail is a good option for you.

Common skills required

Learn More

Personal qualities

Learn more

Resources required

Learn More

Considerations

Learn More

Workplace requirements

Learn More
Take the suitability quiz

Suitability Information

It’s important to make sure a course is the right fit for you before enrolling so you can set yourself up for success from the start. Taking the time to review the entry requirements, study commitments, learning outcomes and work placement expectations helps you understand what’s involved and whether it aligns with your goals, strengths and availability. This ensures you’re confident in your choice, motivated to complete the qualification, and prepared for the type of work or further study it leads to.

Review our suitability information below to find out if the SIR30216 Certificate III in Retail is a good option for you.

Common Skills Required
  • Engage with customers using clear, friendly, and professional communication.
  • Read and interpret organisational procedures, workplace documents and product information accurately.
  • Complete workplace forms, incident reports, shift notes, online training modules, and basic emails when required.
  • Use basic maths to proces sales and giving correct change, count stock and entering quantities, follow measurements for displays and interpret simple numerical data.
  • Use retail systems such as POS, stock control programs, digital communication platforms, or pricing scanners.
Personal Qualities Recommended
  • Customer-Focused Attitude – You are friendly, approachable, and motivated to create a positive experience for every customer.
  • Reliable and Professional – You
    take pride in being punctual, responsible, and consistently following store procedures and expectations.
  • Confident Communication – You
    feel confident speaking with a wide range of customers, working well within a team, and taking direction when needed.
  • Adaptable – You are comfortable in fast-paced environments and can adjust to shift changes, busy periods, and varied tasks with ease.
  • Well presented – You
    maintain a professional appearance and represent the store’s brand in a way that reflects its values.
  • Resilient and Mature – You handle challenges, complaints, or competing priorities while staying calm and professional.
Workplace Requirements
  • This qualification has no minimum hours of work placement required.
Resources Required
  • Computer and internet access
Considerations

To be prepared for this course, we recommend that you have:

  • Reasonable Language, Literacy, Numeracy and Digital skills (LLND)
  • A computer with fast and reliable internet access
  • Technology skills to access and navigate the internet
  • The ability to create, open and save electronic files
  • Some experience using computer software such as (Microsoft Word, Teams)
  • Confidence to work independently
  • You will be asked to complete a Language, Literacy, Numeracy & Digital (LLND) skills assessment to create your individualised learning plan and ensure your LLND skills will meet the requirements of the course.
Take the suitability quiz

Course Fee Information

All course fees are determined by individual eligibility, and availability of Government-subsidised training pathways. You can check your eligibility through our Student Enquiry Form or, if you proceed straight to enrolment, your course fee will be provided to you before we accept your enrolment. All enrolments require a $300 initial payment (this is taken off the total course fee) which is payable within 3 weeks from the acceptance of enrolment. For all remaining fees payable, we offer flexible direct debit payment plan options.

Our full Fee Administration Policy is available in the Student and Employer Handbook.

Non-subsidised course fee:

$3,250

New Entrant Traineeship:

$0*

School Based Traineeship:

$0*

Entitlement Enrolment:

$0 – $1,750*

* This training is subsidised by the NSW Government. Eligibility criteria applies under the NSW Smart and Skilled program.

Studying with KARBEN

Delivery Options

Work-based

A work-based delivery model is a style of learning where formal study is blended with hands-on experience in a real work environment. In this model, students gain skills and knowledge on the job, by performing real tasks under supervision, while also receiving structured guidance from a qualified Trainer or Assessor. It allows learners to apply what they’re learning directly to their everyday work, making the training practical, relevant, and tailored to the specific role or industry.

Blended

A blended delivery model combines different learning methods to give learners flexibility to manage their studies around work and other commitments, while also offering diverse opportunities to gain and demonstrate their skills and knowledge. Our blended delivery is a combination of workshops, work-based and distance-learning.

Enrolment Options

Traineeship

This qualification is available as a Traineeship. Traineeships are employment-based training arrangements that combine paid employment with formal training through a Registered Training Organisation (RTO). Traineeships can be full time, part-time, or school-based. A traineeship may be Government-subsidised or fee-for-service, based on eligibility.

For more information about Traineeships, click here.

Direct Enrolment

All of our qualifications can be completed by an individual, independant of their employment arrangements. If the qualification, requires work palacement, this may be completed as part of the students paid work, if the workplace is able to provide suitable opportunities that meet the requirements of the qualification. This type of enrolment may be fee-for-service or Government-subsidised.

VET in Schools

This qualification is available through a VET in Schools pathway. VET Courses provide an opportunity for students undertaking the final years of schooling to achieve a Nationally Recognised qualification or statement of attainment whilst completing their Higher School Certificate. As part of our VET in Schools program, we offer both School Based Traineeships and EVET. This type of enrolment may be fee-for-service or Government-subsidised, based on eligibility and the school sector.

For more information about VET in Schools, click here.

Student Support

At KARBEN, we’re committed to helping every learner succeed. Whether you’re studying in the workplace, online, or in person, you’ll have access to a wide range of support designed to keep you on track and confident throughout your learning journey.

Planned contact with Trainers and Assessors
Accessible learning resources
Workshops and skills sessions
Student Mentor support
Literacy and learning support
Feedback and progress updates
Flexible learning options
Practical and work placement support

Employer Support

At KARBEN, we work closely with employers to make training simple, flexible, and effective – supporting both the student and the workplace from enrolment through to completion.

Dedicated Client Services support
Regular communication and progress updates
Onsite visits and support
Tailored training solutions
Flexible delivery options
Access to resources

SIR30216 Certificate III in Retail

Enquire Now
Share Share
Call Now Button