General Enquiries

We are located in NSW on the Central Coast, at 3 Amy Close, Wyong, 2259. Our office and training facility is located within the NEXUS Building.

We deliver private training sessions for Child Protection and First Aid training. Fees for these sessions are dependant on the size of the group, location etc so for any enquiries please complete the Workshop Request Form so we can provide you with a quote. 

At KTS, we offer 3 different unit of competencies applicable to First Aid:

• HLTAID009 Provide cardiopulmonary resuscitation 
• HLTAID011 Provide first aid
• HLTAID012 Provide first aid in an education and care setting

HLTAID009 refers to the CPR component only of the course, and is a half day session. HLTAID011 and HLTAID012 is a full day session and covers all areas of First Aid. For more information visit, our First Aid Courses page.

All training and assessment for our First Aid classes is done on the day during the session. No pre-course work is required. Certificate will be issued on the day if competent and paid in full. 

A Unique Student Identifier (USI) is a reference number made up of numbers and letters that provide particpants with access to their USI account. A USI allows an individual’s USI account to be linked to the National Vocation Education and Training (VET) Data Collection: allowing an individual to see all their training results from all providers including all completed training units and qualifications. The USI makes it easier for participants to find and collate their VET achievements into a single authenticated transcript. The USI is available online and at no cost to the particpant. All particpants need a USI when enrolling or re-enrolling in nationally recognised training. Please note that no certificates or Statement of Attainment can be printed or issued until this identifier is received and validated. It is advised that students visit the USI Registry to help identify any previously achieved UoC/modules that can be granted credit transfer. Visit https://www.usi.gov.au/students

Our courses are designed to suit everyone, including school leavers and mature age students. Our courses do not have formal pre-requisites, making them accessible to everyone. However some experience is recommended for various courses. Students who do not have the recommended experience should discuss the course’s suitability with our office. Some courses recommend that you have previous industry experience or participate in practical work experience throughout the duration of your chosen vocation such as: You may have some experience (normally work experience) in the industry that the course relates to or we will assist you with acquiring on-the-job work experience throughout your course.

Yes, all our courses have been approved by ASQA within the Australian Qualifications Framework (AQF), so they are government-accredited and nationally recognised.

Some of the qualifications we offer may articulate into universities to fast track your education however, each university institution sets its own admission requirements, so it is important to check with the university or the Universities Admissions Centre. Even where a qualification does not articulate directly into university, our qualifications provide the opportunity to develop strong study and research skills that can support future university study as well as the opportunity to gain valuable industry experience.

Simply select the course you are looking to enrol into and then click on the orange button ‘Check your eligibility now’. Complete the eligibility form by filling in the applicable details and then our enrolment team will review your application and issue you with a quote via email of which will begin the enrolment process. If you are interested in enrolling into a traineeship please give us a call on 02 4353 7188 or complete our Expression of Interest (Traineeship) form. 

All our vocational courses are developed in consultation with relevant industry and community groups, so you can rest assured that your qualification is highly valued by industry employers, education and training providers and the wider community. The skills and knowledge you gain from our courses are designed to be career-relevant so you can apply them immediately if you are already working or use them to get the job you want.

Our courses are designed around ‘nominal hours’ therefore, depending on how long it takes you to complete the theory component and any work placement components will determine how long it takes you to complete the course. Generally, most qualification take between 6-12 months to complete.

No, enrolment is available all year round – you decide when to start your course! However, if you are completing a Smart and Skilled enrolment these have strict start and end dates which cannot be extended. 

It all depends on the amount of time you dedicate to your studies. Upon enrolment a Training Plan will be developed according to your circumstances and agreed upon by both you and the trainer. Most Certificate III courses have a 12-month enrolment duration and Certificate IV/Diploma qualifications will have an 18-month duration however it is best to ensure you take note of your specific enrolment duration. Early completion is achievable depedning on if the student has completed all assessment requirements.

Once your enrolment has been confirmed, we will provide you with all your learning materials. If you are a distance learner, you will have your materials posted to you or your employer. If you have selected to use E-books throughout your qualification, you will have insturctions emailed to you once enrolment has been confirmed.

While most people only have the time to do one course at a time, you are free to enrol for more if you wish.

KARBEN Training Solutions recognises the skills and knowledge that you have gained through previous studies, work and life experiences. If you are granted recognition in a unit of competency, you do not have to re-study it. You will be asked if you wish to apply for recognition upon enrolment. For credit transfers (from courses previously completed) you will need to provide to our office a copy of the transcript of competencies achieved within 14 days from enrolment.

All enrolment/ Course fees are inclusive of the textbooks and learning materials required for the successful completion of your course.

You may be eligible for financial assistance from Centrelink. Applications for assistance are assessed by Centrelink, so you should contact your nearest Centrelink office to discuss your eligibility.

Our office is open between Monday to Friday 8:30-4:30pm where you may call our Mentor Team on 4353 7188 by pressing #4 to speak with a Student Mentor or Assessor in relation to any assistance you may require.  All trainers and assessors are available via mentor@kts.edu.au at anytime throughout the week.

This is dependant on the study method you choose. We offer all our course via distance, classroom and through work based Traineeships. However, all students are required to regularly engage and communicate with their mentor to demonstrate they have engaged in training. Students can do this by joining their 6 weekly mentor appointment. VET in Schools students are required to attend mandatory weekly classes, which you can find more information about on our VET in Schools  page. 

As we offer most of our courses via distance and through work based Traineeships your studies are relianant on being independent and are self-paced to a degree. You are still required to follow your training plan’s start and end for each unit and also join all scheduled mentor appointments. The rest is up to you to ensure you stay on track with your studies. 

No, all our qualifications are ‘competency based’ therefore you are required to demonstrate your competence via a number of assessment methods. Assessments may include: Workplace on-the-job demonstrations, evidence portfolios, workbook activities, written and oral questions etc.

To access the KTS Resource Library you can find the password at the front of your units in the ‘Introduction/Welcome’ section usually around page 3 or 4. 

Yes. The learning tasks are designed to teach what you need to know and provide an opportunity to practice what is required for the unit/s prior to being assessed. These also allow your workplace/learning supervisors and our mentors identify the skills/knowledge you require additional support. 

To submit your assessment you are required to scan your document in full – from the front page to the back page. You are to then submit the unit as a PDF via our Upload assessments or supporting documents form. If you do not have access to a scanner at home or work, we have recommended scanning apps in the Upload assessments or supporting documents form. 

If you are a local student to our KTS Office in Wyong, you are welcome to come in and submit your units with our friendly team. 

At KTS we aim to mark your units within a 21-day timeframe. To see if your unit has been marked you can visit the KTS Student Portal. If you are required to resubmit parts of your units you will receive an email from one of our KTS Assessors. 

Depending on the qualification you are enrolled into it may have compulsary work hours required in the specific industry you are studying in. No matter if your employment status or your enrolment type you are required to complete the nomianted work hours to successfully achieve the qualification. 

You may apply for ‘suspension of training’ by contacting the Student Coordinator. We will provide you with the application to suspend until you are able to re-commence.

If your account is paid in full, all qualifications are awarded within 21 days of successful completion. 

Your certificate will be issued to you via email. If you wish to receive a physical copy simply complete the Reissuance of Certificate  form and we can arrange to send you out a copy. If you have already been issued a physical copy and would like a reprinted one, there will be a $50 fee associated with the reissuance.

If you lost your certificate you are able to apply for a reissuance of the certificate by completing the Reissuance of Certificate form. Please note – if you require a  reprinted copy, there will be a $50 fee associated with the reissuance.