12 months
13 Units of Competency
Blended delivery
Payment plans available
Enrol now, start today
Nationally Recognised
ABOUT THE QUALIFICATION
BSB30120 Certificate III in Business
This qualification is designed to prepare individuals for a variety of business service roles involving routine administrative, clerical, or operational tasks. Students will learn practical, workplace-relevant skills such as business communication, team-based problem-solving, applying critical thinking, producing business documents using digital tools, and participating in safe and sustainable workplace practices.
On completing the BSB30120 Certificate III in Business, learners gain a nationally recognised qualification that can help them step into roles such as administrative assistant, receptionist, customer service officer, data entry operator or similar. It also offers flexibility: depending on electives chosen, students can specialise in a key business area or the qualification can be a springboard to further studies.
Entry requirements
There are no entry requirements for the BSB30120 Certificate III in Business qualification.
Duration:
12 months
Work placement:
There are no minimum hours required for this qualification
Delivery options:
Work-based or blended
Entry requirements:
There are no entry requirements for this qualification
Suitable for:
New and experienced students
Enrolment options:
Traineeship, VET in Schools or Direct Enrolment
Units of Competency
The BSB30120 Certificate III in Business qualification includes 13 units of competency: 6 core units and 7 elective units.
BSBOPS201 Work effectively in business environments
This unit describes the skills and knowledge required to work effectively in business environments. It includes identifying and working to organisational standards, managing workload and working as part of a team.
BSBPEF201 Support personal wellbeing in the workplace
This unit describes the skills and knowledge required to advocate for and feel empowered about personal wellbeing in the workplace. It involves developing and applying basic knowledge of factors that may influence wellbeing, both positively and negatively.
BSBPEF301 Organise personal work priorities
This unit describes the skills and knowledge required to organise personal work schedules, to monitor and obtain feedback on work performance and to maintain required levels of competence.
BSBWRT311 Write simple documents
This unit describes the skills and knowledge required to plan, draft and finalise a simple document.
BSBTEC301 Design and produce business documents
This unit describes the skills and knowledge required to design and produce various business documents. It includes selecting and using a range of functions on a variety of computer applications.
BSBXCM301 Engage in workplace communication
This unit describes the skills and knowledge required to communicate (through written, oral and nonverbal form) in the workplace within an industry.
BSBINS302 Organise workplace information
This unit describes the skills and knowledge required to receive, collect, organise and apply workplace information in the context of an organisation’s work processes, record managing and knowledge management systems.
BSBPEF301 Organise personal work priorities
This unit describes the skills and knowledge required to organise personal work schedules, to monitor and obtain feedback on work performance and to maintain required levels of competence.
BSBTEC201 Use business software applications
This unit describes the skills and knowledge required to select and use software and organise electronic information and data.
BSBINS303 Use knowledge management systems
This unit describes the skills and knowledge required to access a knowledge management system, use monitoring and review processes to provide feedback and improve own work practices using the system. This includes a range of strategies, methods, activities and techniques used by individuals and the organisation to identify, collect, organise, store, retrieve, analyse, share and apply knowledge to the work of the organisation.
BSBCRT311 Apply critical thinking skills in a team environment
This unit describes skills and knowledge required to apply critical thinking skills to generate solutions to workplace problems in a team environment.
BSBSUS211 Participate in sustainable work practices
This unit describes the skills and knowledge required to measure, support and find opportunities to improve the sustainability of work practices.
BSBTWK301 Use inclusive work practices
This unit describes the skills and knowledge required to recognise and interact productively with diverse groups of individuals in the workplace. It covers responding to and working effectively with individual differences that might be encountered during the course of work.
BSBWHS311 Assist with maintaining workplace safety
This unit describes the skills and knowledge required to assist with implementing and monitoring an organisation’s work health and safety (WHS) policies, procedures and programs as part of a small work team.
- BSBOPS201 Work effectively in business environments
- BSBPEF201 Support personal wellbeing in the workplace
- BSBPEF301 Organise personal work priorities
- BSBWRT311 Write simple documents
- BSBTEC301 Design and produce business documents
- BSBXCM301 Engage in workplace communication
- BSBINS302 Organise workplace information
- BSBTEC201 Use business software applications
- BSBINS303 Use knowledge management systems
- BSBCRT311 Apply critical thinking skills in a team environment
- BSBSUS211 Participate in sustainable work practices
- BSBTWK301 Use inclusive work practices
- BSBWHS311 Assist with maintaining workplace safety
Suitability Information
It’s important to make sure a course is the right fit for you before enrolling so you can set yourself up for success from the start. Taking the time to review the entry requirements, study commitments, learning outcomes and work placement expectations helps you understand what’s involved and whether it aligns with your goals, strengths and availability. This ensures you’re confident in your choice, motivated to complete the qualification, and prepared for the type of work or further study it leads to.
Review our suitability information below to find out if the BSB30120 Certificate III in Business is a good option for you.
Common skills required
Personal qualities
Resources required
Considerations
Workplace requirements
Suitability Information
It’s important to make sure a course is the right fit for you before enrolling so you can set yourself up for success from the start. Taking the time to review the entry requirements, study commitments, learning outcomes and work placement expectations helps you understand what’s involved and whether it aligns with your goals, strengths and availability. This ensures you’re confident in your choice, motivated to complete the qualification, and prepared for the type of work or further study it leads to.
Review our suitability information below to find out if the BSB30120 Certificate III in Business is a good option for you.
Common Skills Required
- Understand and apply procedures for customer service, administration, and workplace safety.
- Read and follow business documents, policies, and instructions.
- Write clear and professional emails, forms, and meeting notes.
- Communicate confidently with clients and coworkers, in person and online.
- Use simple maths to manage invoices, records, and calculations.
Personal Qualities Recommended
- Reliability and Accuracy –Completes tasks with attention to detail and consistency.
- Professional Presentation – You present yourself well and communicate clearly.
- Willingness to Learn – Adapts to new office systems, technology, and processes.
- Customer-Focused – Provides polite, solution-oriented service.
- Organised and Punctual You manage your time and priorities effectively.
Resources Required
- Computer and internet access
Considerations
To be prepared for this course, we recommend that you have:
- Reasonable Language, Literacy, Numeracy and Digital skills (LLND)
- A computer with fast and reliable internet access
- Technology skills to access and navigate the internet
- The ability to create, open and save electronic files
- Some experience using computer software such as (Microsoft Word, Teams)
- Confidence to work independently
- You will be asked to complete a Language, Literacy, Numeracy & Digital (LLND) skills assessment to create your individualised learning plan and ensure your LLND skills will meet the requirements of the course.
Workplace Requirements
- This qualification has no minimum hours of work placement required.
Common Skills Required
- Understand and apply procedures for customer service, administration, and workplace safety.
- Read and follow business documents, policies, and instructions.
- Write clear and professional emails, forms, and meeting notes.
- Communicate confidently with clients and coworkers, in person and online.
- Use simple maths to manage invoices, records, and calculations.
Personal Qualities Recommended
- Reliability and Accuracy –Completes tasks with attention to detail and consistency.
- Professional Presentation – You present yourself well and communicate clearly.
- Willingness to Learn – Adapts to new office systems, technology, and processes.
- Customer-Focused – Provides polite, solution-oriented service.
- Organised and Punctual – You manage your time and priorities effectively.
Resources Required
- Working with Children Check
- Computer and internet access
Workplace Requirements
- This qualification has no minimum hours of work placement required.
Considerations
To be prepared for this course, we recommend that you have:
- Reasonable Language, Literacy, Numeracy and Digital skills (LLND)
- A computer with fast and reliable internet access
- Technology skills to access and navigate the internet
- The ability to create, open and save electronic files
- Some experience using computer software such as (Microsoft Word, Teams)
- Confidence to work independently
- You will be asked to complete a Language, Literacy, Numeracy & Digital (LLND) skills assessment to create your individualised learning plan and ensure your LLND skills will meet the requirements of the course.
Course Fee Information
All course fees are determined by individual eligibility, and availability of Government-subsidised training pathways. You can check your eligibility through our Student Enquiry Form or, if you proceed straight to enrolment, your course fee will be provided to you before we accept your enrolment. All enrolments require a $300 initial payment (this is taken off the total course fee) which is payable within 3 weeks from the acceptance of enrolment. For all remaining fees payable, we offer flexible direct debit payment plan options.
Our full Fee Administration Policy is available in the Student and Employer Handbook.
Non-subsidised course fee:
$4,300
New Entrant Traineeship:
$0*
School Based Traineeship:
$0*
Entitlement Enrolment:
$0 – $1,580*
* This training is subsidised by the NSW Government. Eligibility criteria applies under the NSW Smart and Skilled program.
Studying with KARBEN
Delivery Options
Enrolment Options
Student Support
At KARBEN, we’re committed to helping every learner succeed. Whether you’re studying in the workplace, online, or in person, you’ll have access to a wide range of support designed to keep you on track and confident throughout your learning journey.
Planned contact with Trainers and Assessors
Accessible learning resources
Workshops and skills sessions
Student Mentor support
Literacy and learning support
Feedback and progress updates
Flexible learning options
Practical and work placement support
Employer Support
At KARBEN, we work closely with employers to make training simple, flexible, and effective – supporting both the student and the workplace from enrolment through to completion.
Dedicated Client Services support
Regular communication and progress updates
Onsite visits and support
Tailored training solutions
Flexible delivery options
Access to resources
BSB30120 Certificate III in Business