12 months
12 Units of Competency
Blended delivery
Payment plans available
Enrol now, start today
Nationally Recognised
ABOUT THE QUALIFICATION
CHC32015 Certificate III in Community Services
Make a real difference in your community with a nationally recognised qualification that empowers you to create positive change. Build the skills employers value most: person‑centred support, trauma‑aware communication, cultural awareness, referral pathways, intake and documentation, and effective teamwork. This qualification prepares you to provide meaningful support to individuals and families, making a tangible impact every day.
Beyond practical skills, this course gives you the confidence to step into a career where your work truly matters. You’ll learn to navigate complex community services systems, collaborate effectively with colleagues, and respond compassionately to diverse client needs.
This qualification is your first step toward a fulfilling and purpose-driven career in the community services sector.
Entry requirements
There are no entry requirements for the CHC32015 Certificate III in Community Services qualification.
Duration:
12 months
Work placement:
There are no minimum hours required for this qualification
Delivery options:
Work-based or blended
Entry requirements:
There are no entry requirements for this qualifications
Suitable for:
New and experienced students
Enrolment options:
Traineeship, VET in Schools or Direct Enrolment
Units of Competency
The CHC32015 Certificate III in Community Services qualification includes 12 units of competency: 5 core units and 7 elective units.
CHCCOM005 Communicate and work in health or community
This unit describes the skills and knowledge required to communicate effectively with clients, colleagues, management and other industry providers.
CHCDIV001 Work with diverse people
This unit describes the skills and knowledge required to work respectfully with people from diverse social and cultural groups and situations, including Aboriginal and/or Torres Strait Islander people.
HLTWHS002 Follow safe work practices for direct client care
This unit describes the skills and knowledge required for a worker to participate in safe work practices to ensure their own health and safety, and that of others in work environments that involve caring directly for clients. It has a focus on maintaining safety of the worker, the people being supported and other community members.
HLTWHS006 Manage personal stressors in the work environment
This unit describes the skills and knowledge required to maintain health and wellbeing by preventing and managing personal stress.
CHCPRT025 Identify and report children and young people at risk
This unit describes the performance outcomes, skills and knowledge required to identify children and young people who are at risk and report in line with legislative requirements. This work occurs within legislative and policy frameworks and carries a duty of care responsibility.
BSBWOR301 Organise personal work priorities and development
This unit describes the skills and knowledge required to organise own work schedules, to monitor and obtain feedback on work performance and to maintain required levels of competence.
CHCADV001 Facilitate the interests and rights of clients
This unit describes the skills and knowledge required to assist clients to identify their rights, voice their needs and concerns and realise their interests, rights and needs.
BSBINM301 Organise workplace information
This unit describes the skills and knowledge required to gather, organise and apply workplace information in the context of an organisation’s work processes and knowledge management systems.
CHCCOM001 Provide first point of contact
This unit describes the skills and knowledge required to greet clients and exchange routine information, to prioritise the individual’s needs, and to respond to immediate needs.
CHCGRP001 Support group activities
This unit describes the skills and knowledge required to participate in, and provide general support for, group work. It does not include the leadership or facilitation of groups.
CHCCCS016 Respond to client needs
This unit describes the skills and knowledge required to respond holistically to client needs. Clients may have a range of issues outside and in addition to the area of immediate focus or expertise of the worker and their organisation.
CHCLEG001 Work legally and ethically
This unit describes the skills and knowledge required to identify and work within the legal and ethical frameworks that apply to an individual job role.
- CHCCOM005 Communicate and work in health or community services
- CHCDIV001 Work with diverse people
- HLTWHS002 Follow safe work practices for direct client care
- HLTWHS006 Manage personal stressors in the work environment
- CHCPRT025 Identify and report children and young people at risk
- BSBWOR301 Organise personal work priorities and development
- CHCADV001 Facilitate the interests and rights of clients
- BSBINM301 Organise workplace information
- CHCCOM001 Provide first point of contact
- CHCGRP001 Support group activities
- CHCCCS016 Respond to client needs
- CHCLEG001 Work legally and ethically
Suitability Information
It’s important to make sure a course is the right fit for you before enrolling so you can set yourself up for success from the start. Taking the time to review the entry requirements, study commitments, learning outcomes and work placement expectations helps you understand what’s involved and whether it aligns with your goals, strengths and availability. This ensures you’re confident in your choice, motivated to complete the qualification, and prepared for the type of work or further study it leads to.
Review our suitability information below to find out if the CHC32015 Certificate III in Community Services is a good option for you.
Common skills required
Personal qualities
Resources required
Considerations
Workplace requirements
Suitability Information
It’s important to make sure a course is the right fit for you before enrolling so you can set yourself up for success from the start. Taking the time to review the entry requirements, study commitments, learning outcomes and work placement expectations helps you understand what’s involved and whether it aligns with your goals, strengths and availability. This ensures you’re confident in your choice, motivated to complete the qualification, and prepared for the type of work or further study it leads to.
Review our suitability information below to find out if the CHC32015 Certificate III in Community Services is a good option for you.
Common Skills Required
- Understand community services roles and ethical frameworks.
- Read and follow policies and procedures.
- Record notes, case details, and referrals accurately.
- Communicate with empathy and respect across diverse backgrounds.
- Use simple aths for scheduling and completing forms.
Personal Qualities Recommended
- Compassionate and non-judgemental – You treat everyone with kindness and respect, no matter their background or situation.
- Strong interpersonal and listening skills – You connect well with others and listen actively to understand their needs.
- Confidential and professional – You know how to keep sensitive information private and maintain clear boundaries.
- Emotionally resilient and dependable – You stay calm and reliable, even when things get tough.
- Open to feedback and growth – You’re willing to learn from experience and improve your skills.
Workplace Requirements
- This qualification has no minimum hours of work placement required.
Resources Required
- Computer and internet access
Considerations
This qualification may contain content, concepts and scenarios that may be distressing to some. Please consider your personal resilience and any potential emotional triggers when participating in this qualification and in any future employment in this field.
To be prepared for this course, we recommend that you have:
- Reasonable Language, Literacy, Numeracy and Digital skills (LLND)
- A computer with fast and reliable internet access
- Technology skills to access and navigate the internet
- The ability to create, open and save electronic files
- Some experience using computer software such as (Microsoft Word, Teams)
- Confidence to work independently
- You will be asked to complete a Language, Literacy, Numeracy & Digital (LLND) skills assessment to create your individualised learning plan and ensure your LLND skills will meet the requirements of the course.
Common Skills Required
- Understand community services roles and ethical frameworks.
- Read and follow policies and procedures.
- Record notes, case details, and referrals accurately.
- Communicate with empathy and respect across diverse backgrounds.
- Use simple aths for scheduling and completing forms.
Personal Qualities Recommended
- Compassionate and non-judgemental – You treat everyone with kindness and respect, no matter their background or situation.
- Strong interpersonal and listening skills – You connect well with others and listen actively to understand their needs.
- Confidential and professional – You know how to keep sensitive information private and maintain clear boundaries.
- Emotionally resilient and dependable – You stay calm and reliable, even when things get tough.
- Open to feedback and growth – You’re willing to learn from experience and improve your skills.
Resources Required
- Computer and internet access
Workplace Requirements
- This qualification has no minimum hours of work placement required.
Considerations
This qualification may contain content, concepts and scenarios that may be distressing to some. Please consider your personal resilience and any potential emotional triggers when participating in this qualification and in any future employment in this field.
To be prepared for this course, we recommend that you have:
- Reasonable Language, Literacy, Numeracy and Digital skills (LLND)
- A computer with fast and reliable internet access
- Technology skills to access and navigate the internet
- The ability to create, open and save electronic files
- Some experience using computer software such as (Microsoft Word, Teams)
- Confidence to work independently
- You will be asked to complete a Language, Literacy, Numeracy & Digital (LLND) skills assessment to create your individualised learning plan and ensure your LLND skills will meet the requirements of the course.
Course Fee Information
All course fees are determined by individual eligibility, and availability of Government-subsidised training pathways. You can check your eligibility through our Student Enquiry Form or, if you proceed straight to enrolment, your course fee will be provided to you before we accept your enrolment. All enrolments require a $300 initial payment (this is taken off the total course fee) which is payable within 3 weeks from the acceptance of enrolment. For all remaining fees payable, we offer flexible direct debit payment plan options.
Our full Fee Administration Policy is available in the Student and Employer Handbook.
Non-subsidised course fee:
$4,950
New Entrant Traineeship:
$0*
School Based Traineeship:
$0*
Entitlement Enrolment:
$0 – $1,750*
* This training is subsidised by the NSW Government. Eligibility criteria applies under the NSW Smart and Skilled program.
Studying with KARBEN
Delivery Options
Enrolment Options
Student Support
At KARBEN, we’re committed to helping every learner succeed. Whether you’re studying in the workplace, online, or in person, you’ll have access to a wide range of support designed to keep you on track and confident throughout your learning journey.
Planned contact with Trainers and Assessors
Accessible learning resources
Workshops and skills sessions
Student Mentor support
Literacy and learning support
Feedback and progress updates
Flexible learning options
Practical and work placement support
Employer Support
At KARBEN, we work closely with employers to make training simple, flexible, and effective – supporting both the student and the workplace from enrolment through to completion.
Dedicated Client Services support
Regular communication and progress updates
Onsite visits and support
Tailored training solutions
Flexible delivery options
Access to resources
CHC32015 Certificate III in Community Services