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BSB30115 Certificate III in Business

Individual Support Ageing

BSB30115 Certificate III in Business

Nationally Recognised Training

This qualification reflects the varied roles of individuals across different industry sectors who apply a broad range of competencies using some discretion, judgment and relevant theoretical knowledge. They may provide technical advice and support to a team.

The units offered in the Business training package are flexible and designed to apply to anyone working in a business environment. The common business units are deliberately generic, broad-based and highly suitable for contextualisation to meet the needs of particular industries, regions, localities and groups across the full spectrum of Australian industry.

The Certificate III in Business may be completed through a Smart and Skilled Traineeship / School Based Traineeship / Entitlement pathway or a Fee for Service enrolment.

No licensing, legislative or certification requirements apply to this qualification at the time of publication.

Subsidised Course Fees

This training is subsidised by the NSW Government. Eligibility criteria applies under NSW Smart and Skilled. Eligibility will be checked and a course fee confirmed prior to enrolment.

New Entrant Traineeship $0
School Based Traineeship $0
Fee Free Scholarship $0
Skilling for Recovery Waiver $0
First Qualification $1,320
Second Qualification $1,580

Non-subsidised Course Fees

Full Fee $5,250

Qualification Information

Units of Competency

12 Units to be completed in total: 1 CORE and 11 ELECTIVE units of competency

Unit Code Unit Title Core / Elective
BSBCUS301 Deliver and monitor a service to customers Elective
BSBPRO301 Recommend products and services Elective
BSBCMM301 Process customer complaints Elective
BSBWOR301 Organise personal work priorities and development Elective
BSBFLM303 Contribute to effective workplace relationships Elective
BSBFLM309 Support continuous improvement systems and processes Elective
BSBINM301 Organise workplace information Elective
BSBWHS302 Apply knowledge of WHS legislation in the workplace Core
BSBADM311 Maintain business resources Elective
BSBPUR301 Purchase goods and services Elective
BSBWRT301 Write simple documents Elective
BSBITU314 Design and produce spreadsheets Elective

We have listed commonly used electives however there is a wider range of electives available to suit your requirements! Credit can be applied for previously completed units of competency.

Work placement

This qualification has no mandatory work placement hours.

Outcomes and Career Pathways

Job Roles & Titles Relevant to this Qualification

Upon successful completion of this qualification, occupational titles may include:

  • Administrator
  • Personal Assistant
  • Administration Officer
  • Administration Assistant
  • Office Manager
  • Team Leader
Career Pathways

This qualification is designed to be flexible and dynamic to enable professionals in any industry to undertake training that is relevant to the work environment and role.

People who successfully complete this course may choose to continue their studies by completing a Certificate IV or Diploma qualification or specialising in a particular area such as accounts, human resources, project management, medical administration or even leadership and management.

Enrolment Options

This qualification can be undertaken through a range of enrolment options including a traineeship, Smart & Skilled entitlement model, fee-for-service enrolment or other Government funded options. More information relating to these options can be found below:


A traineeship combines on-the-job work and formal training with a Registered Training Organisation (RTO) to obtain a nationally recognised qualification. Traineeships can be undertaken by fulltime and part-time employees and may attract government subsidies based on eligibility criteria.

New entrant traineeship Existing worker traineeship
Fee-free available* Yes No
Subsidised fees available* Yes No
Employer incentives available* Yes Yes
Employment status Fulltime or Part time Fulltime or Part time
Minimum employment hours 15 hours per week 15 hours per week
Enrolment duration 12 – 24 months 12 – 24 months
Competency-based completion available Yes Yes
Course fee* $0 – $1,000 $P.O.A

*Eligibility criteria applies

This training is subsidised by the NSW Government.

School Based Traineeship

School Based Traineeships are available to Year 10, 11 and 12 high school students in NSW. They allow students to commence a traineeship while at school. School based trainees work part-time and complete their traineeship by the end of their HSC year. A school based traineeship (SBAT) combines paid work, training and school; as well as an industry-recognised national qualification.

Smart and Skilled Entitlement Enrolment (EFQ)
Fee-free scholarships available* Yes
Subsidised fees available* Yes
Employer incentives available* Yes
Employment status Part time
Minimum employment hours 7 hours per week
Enrolment duration 24 months
Competency-based completion available Yes
Course fee* $0 – $1,000

*Eligibility criteria applies

This training is subsidised by the NSW Government.

Smart and Skilled Entitlement

Smart and Skilled provides eligible students with access to Government-subsidised training.

Smart and Skilled Entitlement Enrolment (EFQ)
Fee-free scholarships available* Yes
Subsidised fees available* Yes
Employer incentives available* No
Employment status N/A
Minimum employment hours N/A
Enrolment duration 12 months
Competency-based completion available Yes
Course fee* $0 – $1,580

*Eligibility criteria applies

This training is subsidised by the NSW Government.


Fee-for-service enrolments are available for those who are not eligible or do not wish the study through a Government-subsidised pathway.

Fee-for-service Enrolment (FFS)
Fee-free scholarships available No
Subsidised fees available No
Employer incentives available No
Employment status N/A
Minimum employment hours N/A
Enrolment duration 12 months
Competency-based completion available Yes
Course fee $P.O.A


Other options

There may be availability to complete this qualification (in part) through other NSW Government funded pathways including part qualification and pre-vocational programs. In order to access these pathways, an application must be made to the Department with employer support. The duration, commencement/completion dates and units of competency will be identified throughout the application process.

Additionally, there may be availability to study Skill Sets relating to this qualification.

Please contact our team to enquire.

Delivery Pathways


This pathway is for learners undertaking study as part of a signed training contract with their Employer and includes planned site visits.


This pathway is for learners employed within the industry and undertaking study with employer support outside of a traineeship.

Classroom delivery

Learning occurs through face-to-face or virtual sessions including weekday, evening and Saturday sessions.

Blended delivery

Learning occurs through a combination of classroom sessions, work-based, virtual and/or distance delivery.

Studying with KARBEN

At KARBEN Training Solutions, we pride ourselves on the support we offer to both students and employers throughout the learning journey.

Student Support
  • Planned contact with a Trainer/Assessor
  • Planned contact with a Student Mentor
  • Access to our dedicated Student Mentors via phone, email and face-to-face by appointment*
  • Affordable study sessions
  • Access to a Student Portal
  • Access to the KTS Resource Library
  • Regular enrolment updates including assessment outcomes and feedback

* Refer to the Student and Employer Handbook for more information.

Employer Support
  • Planned contact with a Trainer/Assessor*
  • Dedicated Client Services Representative
  • Formal review of traineeship program every 12 months
  • Access to an Employer Portal
  • Written feedback after each site visit*
  • Regular enrolment updates for students including assessment outcomes and feedback*

*Where a student is studying through a traineeship pathway or has provided authority to release information.

Payment Options
 Upon successful completion of the enrolment process, an invoice will be issued via email.

Payment plans are available.

Please see our Student and Employer Handbook for Fee Schedule and payment plan options.

How to Enrol

Our pre-enrolment process ensures that you are provided with information to make an informed choice about your studies before making a formal commitment. This process is summarised below and must be completed before we accept your enrolment:

Step 1: Enquire

Contact us to discuss your training needs or simply complete an enquiry on our website.

Step 2: Check eligibility

Complete an eligibility form to see what pathways are available to you and receive an obligation-free quote.

Step 3: Choose your path

Decide how you want to study and what funding pathway you’d like to study through.

Step 4: Enrol

Complete our enrolment process and set a plan for your studies in consultation with a KTS Trainer.

Fact Sheets and Brochures

Related Qualifications and Links

Leadership and Management Courses

CPR Courses

First Aid Courses

School Based Traineeships

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